Failure of Sublime Travel Ltd
Sublime Travel Ltd – ATOL 9557 has ceased trading as an ATOL holder on 30th January 2023
The company based in Berkshire traded under the name Sublime Travel Ltd and website www.sublimetravel.co.uk.
The following information is for ATOL protected bookings.
ATOL protected consumers are those that booked:
An ATOL protected flight inclusive package protected by Sublime Travel Ltd
Your ATOL Certificate will say either ‘Package Single Contract’ or ‘Package Multi-Contract’ in the bottom right-hand corner. Sublime Travel Ltd’s ATOL number 9557 will also be shown in the box to the left of this.
An ATOL protected Flight-Only booking protected by Sublime Travel Ltd
Only a small number of the flights sold by Sublime Travel Ltd were ATOL protected, and these were typically for flights secured with just a deposit (rather than payment of the full cost of the flight). Unprotected flights were typically those where full payment was made at the time of booking and a ticket was issued straightaway.
The best way to determine if your flight was ATOL protected is to check your paperwork. If you booked an ATOL protected flight you should have an ATOL Certificate which says ‘Flight-Only’ in the bottom right-hand corner.
Sublime Travel Ltd’s ATOL number 9557 will also be shown in the box to the left of this.
If you booked Accommodation only with no flights with Sublime Travel Ltd, your booking is not ATOL protected.
Time limit for making a claim to ATOL by 29th January 2024.
The UK CAA has the power to prosecute offences related to its statutory functions. Person(s) who make fraudulent ATOL claims, following the failure of an ATOL holder, may be prosecuted by the UK CAA for offences under section 1 of the Fraud Act 2006. The maximum sentence for this offence is 10 years’ imprisonment.
Consumers due to travel
Flight-Only Booking
We understand that all flights have been cancelled, and you will not be able to travel on your Flight-Only booking. You can only claim a refund under the ATOL scheme if your flight is not valid or you have not received a ticket.
If you paid by credit card directly to Sublime Travel Ltd, your claim will be with the credit card provider.
If you paid by credit card and other methods directly to Sublime Travel Ltd, your claim will be with the credit card provider for the portion you paid by credit card, and ATOL for payments by other methods.
If you paid by any method other than credit card directly to Sublime Travel Ltd, your claim will be with ATOL.
The following letter is required to support your claim to your card issuer (ATOL Negative Response Letter).
When completing the ATOL claim form, select the claim type as “Forward booking and claiming a full refund”. Choosing an incorrect claim type may result in delays in processing your claim.
You will need your original booking documents and evidence of payment for information purposes.
You do not need to submit your booking documents when completing your claim form, we will request these from you at a later stage.
When completing the ATOL claim form:
- Use your most recent ATOL Certificate Number (Booking Reference), found on the bottom left corner of the ATOL Certificate issued to you by the failed ATOL holder. This should be a 5-digit reference starting with 0.
- Use your original date of booking (If your booking was cancelled and rebooked, use your first booking date)
- Payment transaction dates cannot precede the date of booking
- Enter 00:00 if you do not know your flight times
- Complete “Your Details” section and tick if you are the lead passenger prior to using the lookup address function
- List all the payments you made for your ATOL protected booking and use the deduction section as appropriate i.e., amounts not claimed for
Package bookings made directly with Sublime Travel Ltd
If you paid for your original trip in full by credit card to Sublime Travel Ltd, you should make your claim to your credit card issuer.
If you paid for your original trip by credit card and other methods to Sublime Travel Ltd, you should claim for the portion you paid by credit card to your credit card issuer, and to ATOL for the payments made by other methods.
The following letter is required to support your claim to your card issuer (ATOL Negative Response Letter).
When completing the ATOL claim form, select the claim type as “Forward booking and claiming a full refund”. Choosing an incorrect claim type may result in delays in processing your claim.
You will need your original booking documents and evidence of payment for information purposes.
You do not need to submit your booking documents when completing your claim form, we will request these from you at a later stage.
When completing the ATOL claim form:
- Use your most recent ATOL Certificate Number (Booking Reference), found on the bottom left corner of the ATOL Certificate issued to you by the failed ATOL holder. This should be a 5-digit reference starting with 0.
- Use your original date of booking (If your booking was cancelled and rebooked, use your first booking date)
- Payment transaction dates cannot precede the date of booking
- Enter 00:00 if you do not know your flight times
- Complete “Your Details” section and tick if you are the lead passenger prior to using the lookup address function
- List all the payments (including those by credit card) you made for your ATOL protected booking and use the deduction section as appropriate i.e., amounts not claimed for
Package bookings made with an agent of Sublime Travel Ltd
If you booked and paid through an agent of Sublime Travel Ltd, you should claim from ATOL.
When completing the ATOL claim form, select the claim type as “Forward booking and claiming a full refund”. Choosing an incorrect claim type may result in delays in processing your claim.
You will need your original booking documents and evidence of payment for information purposes.
You do not need to submit your booking documents when completing your claim form, we will request these from you at a later stage.
When completing the ATOL claim form:
- Use your most recent ATOL Certificate Number (Booking Reference), found on the bottom left corner of the ATOL Certificate issued to you by the failed ATOL holder. This should be a 5-digit reference starting with 0.
- Use your original date of booking (If your booking was cancelled and rebooked, use your first booking date)
- Payment transaction dates cannot precede the date of booking
- Enter 00:00 if you do not know your flight times
- Complete “Your Details” section and tick if you are the lead passenger prior to using the lookup address function
- List all the payments you made for your ATOL protected booking and use the deduction section as appropriate i.e., amounts not claimed for
ATOL protected bookings that were cancelled, and refund credit notes issued
If your ATOL booking was cancelled on or after 10th March 2020 due to Covid-19 and Sublime Travel Ltd issued you with an ATOL Covid-19 Voucher (Sublime Travel Ltd may have called it a ‘Refund Credit Note’), which you have not used to book an ATOL protected package, you cannot make a claim, please see further details here.
Information For Travel Agents
If you are holding consumers’ monies that have not been paid to the Sublime Travel Ltd, under the terms of the ATOL scheme, you now hold these monies on behalf of the Air Travel Trust. These are termed as ATT Pipeline Monies. Travel agents should not refund consumers or use these monies for a rebooking unless instructed by the Air Travel Trust.
The CAA will contact you for information on the bookings held with Sublime Travel Ltd.